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Frequently Asked Questions
FAQS

  • How much are tickets?
    Tickets are $49.99 for adults, $14.99 for youth aged 13-18, and free for children under 12.
  • Are the trolleys family friendly?
    Absolutely! We welcome all ages on board, just please note that we are unable to accommodate car seats, so children must be seated with an adult and infants must be cuddled on laps. Children under 12 ride free!!
  • Is the trolley pet friendly?
    YES! Bring your furry friends aboard , direct stop to the stunning Naramata Creek falls , a 30-40 min hike.
  • How many seats do the trolleys have?
    Each trolley is licensed to seat and carry up to 35 passengers.
  • What days do the trolleys run?
    Saturday and Sunday ONLY
  • Are the trolleys wheelchair accessible?
    Unfortunately, our current trolleys are not wheelchair accessible.
  • How do I book?
    Click any of the buttons around the website that say, “book now” and you will be taken to our easy online booking system. Just input your preferred date, up to a month ahead, and your payment will be processed securely by Stripe.
  • What credit cards are accepted?
    Visa, Mastercard, American Express, Diners, and Discover cards are all accepted through our online platform.
  • What happens after I book?
    Once your booking is confirmed, you will receive your scannable QR code via email. You will also gain immediate access to our unique and exclusive Reservation Hub (link in your confirmation email), which gives you a comprehensive list of all wineries along the Naramata Bench, along with whether they require reservations, welcome walk-ins, offer a picnic area, or include a dining option. We have compiled this information in an easy-to-see format, along with the links to each winery and their reservation pages, to make your planning of your day as simple as possible.
  • How many people can I book for?
    You can book up to the maximum number of tickets per day, providing we have availability - 70 on weekends and 40 on weekdays.
  • What is your cancellation and refund policy?
    You can read our cancellation policy here.
  • Do you have gift certificates?
    Yes, you can purchase gift certificates here.
  • Do you offer private tours?
    Trolley Co. offers private shuttle services with the trolley. Please contact us at admin@grapesavvy.ca to find out more about our private shuttles for corporate events, weddings, and more. If you’d like to find out more about Grape Savvy Wine Tours private wine tours, you can do so here.
  • Do you offer private shuttle services?
    Yes, we offer year round private shuttle services for weddings and other events. Please contact us at admin@grapesavvy.ca to enquire.
  • Where do I find the reservation hub?
    Please check your confirmation email for the link to the Reservation Hub. The Hub allows you to see the attractions along the Bench in relation to our stops, so that you may easily plan and book your day on the trolleys. We do not make any reservations for you.
  • Do I need to make reservations at the wineries I wish to visit?
    Most wineries do require reservations, though some do still welcome walk-ins. You can see which ones prefer reservations on our Reservation Hub after you book with us. Please note that it is your responsibility to ensure you have all your reservations in order before you visit wineries, or you may be turned away.
  • Do you make reservations for me?
    No, guests are responsible for their own winery reservations, we are simply a transportation service.
  • Does my ticket cover my tasting fees?
    No, guests are responsible for their own tasting fees. Fees vary by winery and you can find out details on their respective websites.
  • Will you help me plan my day/itinerary?
    Unfortunately, we are unable to assist guests with planning their day.
  • Where are the pick-up points?
    You can find a list and a map of our pick-up points here.
  • Where can I find the schedule?
    Our current schedule can be found here.
  • How do I get from my stops to my preferred wineries?
    The stops have been carefully chosen to maximize access to the majority of Naramata Bench wineries, cideries, and breweries, as well as accommodations and beaches. Most attractions are within an easy 10-minute walk of our chosen pick-up points.
  • How much time do I have at each stop?
    That all depends on you! The trolley will pass each pick-up point every two hours, but some of the northbound pick-up points are an easy wander from a southbound pick-up point, so you can change directions if you wish. You can see our current schedule here.
  • What can I do with my wine purchases?
    Like any transportation service, we are unable to store your wine purchases while you are not on board. Many wineries are happy to store your purchases for later pick-up, or may offer shipping, as the Naramata Bench is popular with cyclists, who are unable to carry any purchased bottles with them. Please ask at your preferred wineries about their shipping options if you do not wish to carry your purchases with you.
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